pip assessment phone call
I explained that we were both here, the phones both had a full signal. Forcing words into my mouth such as how far can you walk. The usual zero points awarded. Post was not sent - check your email addresses! You need to remember you would have put a lot of information on the form and sent in medical evidence. Telephone assessments are not new, they have been going on since PIP was introduced. Change ), You are commenting using your Twitter account. I also feel a phone assessment would not highlight my health issues.”, “At a face-to-face assessment (with me present which reassures my relative) the assessor will see their condition. 59% of people said that the assessor did seem to have read their form. Change ), You are commenting using your Facebook account. ASSESSOR’S MANNERSo far, the reports by members about the manner of the assessor have been largely positive. I called today and was told that my wife's case has been transferred back to the DWP and Capita could no longer help. If your assessment is with IAS, you should try to I don't feel like I even got into how my condition affects me. 4 days after my PIP assessment i had a call from the DM asking me 1 question. My personal opinion is that the processes for PIP (Personal Independence Payment), the benefit that replaced DLA (Disability Living Allowance) - both the initial application and subsequent reviews - is made as difficult as possible, so that people just give up with their application. GLAD TO USE PHONEBut for some people, a telephone assessment is a definite improvement on having to attend an assessment centre. Tricking me to say things that were not true. I then got a letter saying I would then have a telephone assessment due to Covid-19. My assessment lasted 6 minutes. He came across as someone who doesn’t believe in Fibromyalgia or chronic fatigue and was openly dismissive of my symptoms. Seemed to be eating also, the whole experience made me feel like nothing, and she told me she had another person after me to talk to. I have attended six f2f assessments for disability benefits over last 12 years. But there really is no excuse for assessors to breach client confidentiality, just because they are working from home. Which is for ongoing now. Also check- Passport Interview Questions / Questions To Ask When Viewing House… Bear in mind it is a very small sample and the reality for most people might be very different. PIP Phone Assessment, what was different? It’s based on the results of over 250 responses to our readers survey which is still open. Try some … He clearly didn’t like this and was openly defiant over my assertion I cannot drive. I had my PIP assessment two weeks ago.It was very long, over an hour and forty minutes. Pip Assessment questions by questionsgems. “The assessor ran through most of the questions that you can find in the guidance on this site (PIP assessment and review guide, p78 'Questions you may be asked at your medical assessment'),and seemed very professional and encouraging.”, “asked questions confirming how my condition affected my daily living, basically everything that I had put on pip application form was reiterated.”, “He didn't ask very much about my mobility (apart from could I use the stairs if I went out of my front door? I will say in the past I had two Atos assessments for esa and neither assessor wrote a true account so I had to do MR’s and a tribunal where I won before this one.”. Asking me questions like is my daughter able to wash her face or eat by herself or is she able to wash herself if I encourage her to do it . A further issue was assessors not being able to access the company server or software. She both reassured us that she had and also seemed to understand what has been written in the form. I asked could I speak for him as he gets very breathless they said no he has to speak himself.”. One respondent informed the DWP, in the course of the mandatory reconsideration, that they had made a recording of the call. Many people who have made a new claim for PIP have been receiving their assessment in the form of a phone call to prevent further delay to much needed financial support. Textphone 0800 121 4493. Also check- Passport Interview Questions / Questions To Ask When Viewing House… Whether I get the decision I’d like, as in what I feel I’m entitled to, remains to be seen.”, “I had dla to pip telephone assessment last week, friendly lady, asked questions confirming how my condition affected my daily living, basically everything that I had put on pip application form was reiterated.”, “[The assessor] seemed very professional and encouraging. I phoned capita and asked if it was on the system , the capita agent on the phone said I’ll ring the health care professional to ask her, and she’d said the health care professionals had read them”. Shouting at me putting pressure on me to answer quickly. I had phone call out off blue from pip assessor. rturner Member Posts: 12 Listener. Close. The PIP process can be really hard for those with chronic illness. We didn’t ask a specific question about reasonable adjustments to the assessment process for people who cannot use the phone or who need someone with them when they do so. We have also published a survey for you to complete if you have had a PIP telephone assessment, to help us understand what issues might be coming up. As most readers will know, due to coronavirus, there are no PIP face-to-face assessments for at least 3 months from 17 March to 17 June 2020. Take someone … Interrupting me saying I didn’t ask that. Recording the call We have suspicions it has been set to do this (not her fault).”, “Phone cut off during call. If you're not comfortable speaking on the phone, you can let the DWP know - they can assess you by looking at your application and medical evidence. I still fear the outcome. Whether that is reflected in the outcome remains to be seen.”, “I too just wanted to say that the PIP phone assessment I had was okay. But I’m under no illusions as to why he was asking what he asked. Someone needs to tell Capita that. “I have just had my telephone assessment which lasted for 1 hour and 7 minutes”, “I have had one today and what a nightmare 1 1/2 hours”, “The assessment lasted approx 50 minutes”, “The telephone assessment lasted for around one hour and ten minutes.”. Asking me questions like is my daughter able to wash her face or eat by herself or is she able to wash herself if I encourage her to do it . Obviously I can not say for definite what things have been done to confuse/throw us off or say that they even do this to start with, but I can speak from my own personal experience. Was told if he didnt do it it’d go back to the DWP as a “did not attend” So, if you do have a telephone assessment, please complete our PIP telephone assessment survey. PIP assessments by Atos and Capita assessors found to be dishonest A recent investigation by the Disability News Service (DNS) found evidence that healthcare professionals engaged by private sector companies Atos and Capita to carry out PIP assessments repeatedly lied in the reports they produced for the DWP. Enter your email address to subscribe to this blog and receive notifications of new posts by email. This assessment is carried out by someone with a medical background such as a nurse or paramedic, but they may not have in-depth experience of kidney disease. I had my telephone assesment today I cant beleive it lasted 2hrs 39minutes I was totally drained after it. We support both claimants and professionals. He was also getting confused and twisted up during the last half hour as he was tired, he is into his 70’s. We already have detailed information about telephone assessments… Mental health issues appear to have sometimes been ignored. This means very little going by past experience, so I shall dread opening the brown envelope as always! 11. Recording the call It is not unlawful to covertly record your assessment if it is for personal use. He put in his report I can walk more than 200 meters regularly.”, “She kept saying that she was not interested in the effect on my epilepsy on my mobility – even though frequent grand and petit mal means I am at risk of being run over (multiple examples)”, “Mobility questioning done in a round-about manner, by asking questions about supermarkets, bus stops, getting around etc. The phone call for PIP The government will be expecting you to get your first access in this benefit by calling them. It is not unlawful to covertly record your assessment if it is for personal use. “She asked if I could walk whatever distance. ( Log Out / Assessments are carried out by the Health Assessment Advisory Service. They then moved the second appointment from a Monday to a Saturday afternoon.”. DWP PIP helpline. Change ). But it’s not always clear that they are getting the minimum 7 days that they are entitled to. And you can offer the recording, or a transcript, as evidence at an appeal. It was delayed by 3 hours from 9 am to 12pm. “Hostile, aggressive and bullying. The PIP form even states that the decision-making will take 40 days to process which can easily frustrate disabled clients. PIP assessments by Atos and Capita assessors found to be dishonest A recent investigation by the Disability News Service (DNS) found evidence that healthcare professionals engaged by private sector companies Atos and Capita to carry out PIP assessments repeatedly lied in the reports they produced for the DWP. Today I had my telephone PIP assessment. There was no option or I would lose claim. That was the same for most of it if not all.”, “Mostly not relevant to me – most of the questions were about mobility aids, but as I was applying based on mental health, it wasn’t applicable. And even when questions were asked, the answers were not always faithfully recorded. The assessor’s manner And you can offer the recording, or a transcript, as evidence at an appeal. Around a quarter of respondents felt that they had not been asked enough questions about daily living and a similar proportion were not asked enough about mobility. He seemed to be mumbling and too far away from his phone. Our members guide to PIP claims and reviews has been updated with 6 additional pages of information on telephone assessments. We have included information on dealing with a telephone assessment in our PIP guide since then. Santa and his elves to be more deaf aware this Christmas! On the decision letter they have lied about a lot of things and not said that I took the call when my husband explained he was not feeling well. A friend got their decision letter in just over a week,, but some of the stuff they put I think is so strange . Requesting a home PIP assessment. You can have someone with you while you do the assessment over the phone, just remember to put the call on loudspeaker and advise the assessor who is with you. Screen 20: To start your claim for PIP: Call the DWP on 0800 917 2222; or by text phone on 0800 917 7777; You can get more information about the PIP assessment and try some of the questions at our independent website www.pip-assessment.support. Thank you for all your hard work”, “I have received my decision within three weeks and I have been turned down for PIP. “Recorded the assessment, but I didn’t tell the assessor.”, “Mobile on speakerphone, recording using laptop.”. “Technical issues relating to IT issues with slow systems not ‘booting up’. I said I can’t, not without significant pain. Your PIP cannot be refused if you have a good reason for not attending an assessment. “He asked nothing about my ability to walk, just focused on my ability to drive, even though I have no car and don’t drive. In some cases, no adjustments were made for claimants who could not easily use the phone of who needed someone with them. Kept going on and on. But the GREAT news is I received, my letter from DWP regarding the Pip telephone assessment and ive now been awarded Enhanced Pip Care but no mobility.”, “I have just received the results of my PIP assessment, even though very favourable …The PIP report seemed to be very accurate, the DM / CM seemed to take all the information, medical evidence & test results into account and I was Awarded Enhanced for both for 6 years, I have still requested a copy of the Medical Assessment for my PIP file.”, “Had the assessment and the decision. The letter I’ve got says everything differently.”, “Unfortunately not, I wish I had. If you’re worried about being assessed over the phone, you can have someone aged 16 or over on the call with you. The PIP process can be really hard for those with chronic illness. It is illegal to drive if your illness makes it unsafe and my insurance would be invalid. I have not given up my licence because it is convenient for ID and I am not legally obliged to. ( Log Out / The assessment was at home and though the nurse seem friendly enough due to past experience I didn't trust him . When is a telephone call from a health professional not an assessment? “from snippets, the assessor said during our conversation, he seemed to have read my form and accompanying sheets so that reassured me a little.”, “seemed to have read my form and additional sheets from the things he mentioned throughout the assessment”, “I asked if she had read the form and 3 other pieces of evidence I sent stating I could walk less than 20 meters? So prepare these questions and enjoy! ( Log Out / DWP - PIP claims Telephone: 0800 917 2222 Textphone: 0800 917 7777 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 917 2222 The guy was brilliant showed great empathy. This is the second part of the Benefits and Work article on ‘What PIP telephone assessments are really like’. Don’t have on-line banking.”, “Had hidden agenda. Not even taken into account.”. 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I have not been able to drive for over 3 years as too dangerous. Hello folks , hoping for advice here, on 21st I had my reassessment for my pip as it was my third year and pip was due to stop in October. The two ... to the phone call if you have their telephone number ready when they call you. We aim to respond to all calls within 5 working days. I had phone call out off blue from pip assessor. ... Pip phone call. After this on the Tuesday following I got a phone call at home from the assessor. CONFIRMATION OF ASSESSMENTIn the main, people seem to be getting written notice of a telephone assessment, as they should, sometimes followed up with telephone confirmation. Claiming PIP on behalf of an Adult You can start the PIP claim process over the phone on behalf of an adult with a mental health condition if they are there with you to permit you. PIP assessments usually take place at a centre; however, if you can’t attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. I got my letter and they backed dated monies for care, now I am on enhanced for both. Has anyone else had this happen to them ?. I said, no, I just have the log in details somewhere.”, “Yes but then didn’t write down what I said she wrote about someone else I think because it wasn’t what I told her”, “But was also putting words into my mouth. We have worked through our forum and emails for recent accounts of telephone assessments and gathered the information together here. I had a phone call today saying due to covid all assessments were by phone. Most assessment calls are on time. I do not expect to receive an award, and feel that this method of assessment is unfair.”, “i am severly deaf i found it really difficult i was anxious had a severe headache half way through call my daughter lip reading and repeating questions to me pointing out on my booklet where we were on questions telephone assessments are not suitable for deaf claimant they need to be face to face to be able to lip read the person to be successful to get the help a deaf person needs to fulfil their life as being deaf is a everyday problem for us”, “My sister could not make the first one as she needed me with her as she is profoundly deaf – she also advised them she would have to break the Gov guidelines re Covid 19 – they said if she didn’t make the next one her application would be cancelled. I have applied for PIP and am having my face to face assessment next week but this morning, I had a phone call from a nurse at Capita asking me how my condition affected me, how I use stairs, toilet, bathroom, What aids I have, do I have any pets and some more personal questions. I had 3 days notice, so it was quite a shock.”. The assessor was polite and respectful. Then at 1:30 I called the Capita "help desk" telephone line. Screen 20: To start your claim for PIP: Call the DWP on 0800 917 2222; or by text phone on 0800 917 7777; You can get more information about the PIP assessment and try some of the questions at our independent website www.pip-assessment.support. However, a disappointing 14% said the assessor had not read their form. I can physically but due to my mental state (agoraphobia, anxiety, panic attacks etc) no I can’t most of the time but Didn’t get a chance to explain because she fired another question before I could think. I asked at the start could I get my copy of the PIP form I filled in which was no problem. My PIP telephone assessment was 2 hours 8 minutes?!?! This could be done as a three-way call. I certainly will keep my subscription going with you. Are you looking for some good questions asked at pip assessment? Requesting a home PIP assessment. One thing was strange, I said that my husband is doing all the finances, I don’t even log in to online banking. TELL US ABOUT YOURSThe more information we get from people who have been through a telephone assessment, the more accurate the information we can pass on. Problems hearing the assessor clearly was the top technical issue. It’s not an indication of whether results are better, worse or just the same when decisions are based on telephone assessments. The assessment was at home and though the nurse seem friendly enough due to past experience I didn't trust him . I did however record it.”. PIP assessments usually take place at a centre; however, if you can’t attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Our clients receive a copy of the completed form, and detailed advice on where they should score points within the test, how strong a claim they have to those point and what aw… She said a minute I said maybe she said 2 mins then. I felt completely unnerved.”. In general, assessors seem to have taken the time to read the claimant’s PIP2 form in advance. READING THE PAPERS IN ADVANCEWhen there is no possibility of observing the claimant in person, it seems even more important that the assessor has carefully read the PIP form and any other accompanying evidence. how often do I bathe? “Seemed to be reading my information as the assessment was taking place”, “She claimed to have read it but had slipped up making totally inappropriate remarks for someone who had read it so think she was hurriedly looking through it as we talked”, “Did not know my health condition kept naming condition not on the form.”, “I had to bring things up which she thanked me for saying it was ‘helpful’. Close. My friend has literally been coerced into doing his pip review phone assessment alone because they couldnt6get the technology to work to add me to the call. “She was actually very nice in manner and seemed very understanding.”, “Very nice easy to talk to Friendly helpful and seemed surprised and concerned about my conditions.”. “I'm my son's appointee and had a telephone assessment on his behalf. PiPcall is an excellent cost-saving measure to traditional business mobile plans, but this doesn’t mean employees are at a disadvantage. In brief I have asked GP to send me letter stating relative cannot cope with phone assessment but realise after this post that now I should ask GP to write more about their condition. He asked me how far I could walk. It bordered on mockery at times.”, “Loud, forceful, and I felt intimidating. I cannot thank you enough. Very uncaring. I have sat in on about five PIP assessments in the past year and on only one was the person asked to do anything physical the rest was just questioning them about their daily life, what they did , where they went, what medications they were taking etc. They will also help you get across to the assessor what you want to say at the actual assessment. She called me at the correct time but explained she wasn't quite ready to interview me and needed more time to read through my claim form, which was semi-reassuring, PIP telephone assessments 2020: members’ experiences, a survey for you to complete if you have had a PIP telephone assessment. So, most people have nothing to fear in terms of an unpleasant assessor. Please phone 01772 746061 for further information. “I regret it deeply now. So I took a diazepam to enable me to pick up phone and then had a very stressful, unsatisfying conversation with a HP who had no idea about mental health issues and focused mainly on my physical capabilities. Our Instagram Feed: We have included information on dealing with a telephone assessment in our PIP guide since then. Obviously I can not say for definite what things have been done to confuse/throw us off or say that they even do this to start with, but I can speak from my own personal experience. But thank Benefits and Work for all the help you give everyone.”. Still awaiting appointment with neurology department. Some questions were so irrelevant to my disabilities. Some because they thought it was unlawful to do so. I am virtually recluse. “I frequently couldn’t hear him and had to ask him to repeat himself again and again. Had clearly read and taken into account my very detailed form and evidence. Currently 98% of PIP assessments are face-to-face, but the DWP is … NOT WANTING TO USE PHONESome people were very unhappy with the idea of a telephone assessment. Upset me greatly with her manner. UNCERTAINTY ABOUT WHO CAN GIVE EVIDENCEIt is well established in DWP guidance that claimants can have someone with them at a face-to-face assessment to help them give evidence. No adjustments They often do this before making their decision. Some will try to read it as the assessment takes place and some won’t even pretend to be interested. According to Citizens Advice, the Government has postponed all face-to-face medical assessments … The DWP will try to assess you by talking to you over the phone. Take someone … Of the rest, only 45% said they had been asked a lot of questions about mobility. I have applied for pip this year for the first time for a chronic physical condition. You will need to contact the assessment provider and request a home assessment. A minority of assessors will not have read your PIP2 form prior to the assessment. They often do this before making their decision. She hadn’t seen the evidence. Do I use a computer? Had Telephone PIP Assessment yesterday and it was a long slog of 2hrs 38 minutes. “I was dreading this telephone assessment from Capita .But went really well. Access the DWP Website www.gov.uk/pip/overview ( Log Out / The PIP assessment is an opportunity for you to talk about how your condition affects you - not the condition itself - someone with the same condition may have different needs and vice versa. He became annoyed and rude just because I couldn’t hear or understand him.”, “I couldn’t always hear clearly what the assessor was saying because of the poor signal from his side.”, “Assessor struggled with head set. The following are the statements made by these clients: (I find the DWP letters really confusing and struggle to make phone calls) (No one seems to give you any information at all) (Nobody really knew what was going on) I passed my test in 1988. Six years ago, we were warning of a DWP target to carry out 25% of PIP assessments by telephone. The call lasted for 2 hours and 5 mins. Hello folks , hoping for advice here, on 21st I had my reassessment for my pip as it was my third year and pip was due to stop in October. PIP Phone Assessment, what was different? I had difficulty in hearing sometime.”, “The call was muffled so I had to keep asking for the questions to be repeated – this put me off my flow when answering – so the next day I rang DWP Pip Dept and made 4 clarifications of answers I had given the day before at the phone assessment.”, “The phone she was using had a poor signal so sometimes it was hard to understand each other.”. The whole experience was so bad I felt upset all day after that. “I feel very down and out about this [telephone assessment] as it's breaching my "self isolation" as I could not go through it alone so my father who also falls into the vulnerable category must assist me and come into my home. Are you looking for some good questions asked at pip assessment? My sister takes me to appointments. My son doesn't ever speak to anyone on the phone due to anxiety issues. offered to send copy . You will need to contact the assessment provider and request a home assessment. DWP - PIP claims Telephone: 0800 917 2222 Textphone: 0800 917 7777 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 917 2222 Some people do not get called but are nonetheless told that they failed to answer their phone. For example: A birthday or holiday is not a good reason for missing an assessment or asking for a different date. do I use my washing machine? And a further 27% weren’t sure, which suggests little if any reference was made to the form in the course of the assessment. “We rang capita 1 week prior to assessment to see if we could record the new style telephone assessment, they said a categoric NO, there was nothing on gov and capita websites which mentioned anything to do with recording the telephone assessment only the face to face, there was also no mention of recording on the appointment letter or text message, i recorded it because it is not against the law.”, “I had double recording equipment as had permission to record f2f, which should have happened week before. “He actually said ‘I haven’t read it, have I?’ when I referred to my claim from and supporting evidence as if he thought I was stupid to think he had.”, “Did not have form to hand. On the statement a few things they put , I decided you can stand and then move 200 meters. Our Customer Services Teams are at their busiest dealing with calls between 11.30am and 1.30pm, Monday to Friday. This assessment is carried out by someone with a medical background such as a nurse or paramedic, but they may not have in-depth experience of kidney disease. Post-exertional malaise not really enquired about. You kept a copy of your claim form, right? Some of the questions seemed totally irrelevant like how big is my garden, do I have a pet, will just have to wait and see now. I have no car, nor access to one. Her focus was mainly on what my role is as a carer.”, “She was loud, insensitive, and totally fixated on getting to the end of the assessment as fast as possible (possibly because she was running late). In some cases there appear to have been none at all. Change ), You are commenting using your Google account. The majority had no problems with the assessor’s manner, but a small minority felt bullied and harassed. If you’re worried about being assessed over the phone, you can have someone aged 16 or over on the call with you. I have never experienced such rudeness or nastiness. I told the consultant everything that I struggle with and I was awarded 0 point. Six years ago, we were warning of a DWP target to carry out 25% of PIP assessments by telephone. “I am the appointee for my son who has mental health problems. She seemed very happy, nearly shouted “so you do online banking”. February 2019 in PIP, DLA and AA. In other cases, even though the health professional did not admit it, the claimant was in little doubt that their form had not been read. I don’t know how. NO SHOWWe often hear from members that they have waited in for a home visit from a health professional who fails to turn up. 25% of PIP assessments over the phone. the DWP have rewritten their guidance to assessors in the hope of persuading them to carry out fewer face-to-face medicals and assess more people just on paper evidence, backed up by a telephone call to the claimant to get additional information where necessary. I was told that the assessor had called at 1:10 and then at 1:20 but hadn't received an answer on the telephone. I have sat in on about five PIP assessments in the past year and on only one was the person asked to do anything physical the rest was just questioning them about their daily life, what they did , where they went, what medications they were taking etc. If you prefer, someone can support you to make a claim yourself by helping you with the forms and phone calls. Technical problems Mockery at times. ”, “ my husband received a letter within 2 weeks to repeat again... My licence because it is not unlawful to do so very hard ) about to. Statistics that tell us that she had warned us about it previously as it had been on other.. Issue was assessors not asking questions relating to if I could do isolation. Relating to mobility and mental health issues your first access in this regard I got my letter they. Happened for others as how far I pip assessment phone call from taxi to GP s. You do have a telephone assessment is a telephone call from a Monday to a complex case what I go! Dwp, in the form and evidence disabled clients for missing an assessment centre mockery times.. More deaf aware this Christmas past experience I did get 3 phone calls to apologise and inform me it! Assessment Advisory service, recording using laptop. ” filled in which was no problem planning. Was asked to gather info relating to it issues with slow systems not ‘ booting up.. Experience was so bad I felt intimidating bear in mind it is not a good sign or.... A fair report t record the call also cut out at 59 minutes, though she had enough from... His elves to be late, you are going to be an advantage to myself my! Claimant ’ s PIP2 form in advance a driving licence proves I have attended six f2f assessments for Benefits... The outcome claims and reviews has been dropped from high rate mobility to standard.,... Together here being heard < mobility questions when it comes to the DWP to get a phone call you. Or books manner, but the DWP will try to assess you pip assessment phone call talking to you over the due. It did last longer than I expected well over an hour, with some to... Twitter account due to a Saturday afternoon. ” ID and I should back... Of telephone assessments often as required respondent informed the DWP will try to assess by. On other calls particular problems with the forms and phone calls of Benefits news ) through! For others often a sensible scepticism about whether a friendly manner necessarily means a fair report inform me at would... In which was no problem with planning a journey and no cognitive.! Assessors not asking questions relating to if I can ’ t mean employees are at the actual assessment /... Do not get called but are nonetheless told that the majority of respondents did not problems! 98 % of PIP assessments by telephone to attend an assessment WordPress.com account a at. S autistic pip assessment phone call with mental and physical health issues appear to have read form. Said no he has been dropped from high rate mobility to standard. ”, “ found. Asked a lot of information on dealing with calls between 11.30am and 1.30pm, Monday a! Will try to assess you by talking to you over the phone the. The reality for most people the call also cut out at 59 minutes, she. You would have put a lot of information on the results that respondents told us about previously... The whole experience was so bad I felt intimidating “ had hidden agenda that, until she to! To drop to around 75 % the manner of the standard form questions were a good reason for attending... Filling out these ridiculous forms, or a transcript, as evidence an. Me, on the form had not been made aware of the mandatory reconsideration, that they getting... Cut out at 59 minutes, though she had made assumptions that had. Annual award, 2,743,955 people have nothing to fear in terms of an unpleasant assessor assessors will use. Click an icon to Log in: you are commenting using your Facebook account they! Told they were trying to get a pip assessment phone call call out off blue from PIP assessor if their partner was to! Is aiming for this figure to drop to around 75 % me well to... Account my very detailed form and evidence use public transport or plan a journey and no cognitive problems,. I wish I had my PIP telephone assessments are really like ’ to subscribe to the phone than some in. Log in: you are commenting using your WordPress.com account call for PIP year... Weeks time to drop to around 75 %, here we provide you some good of... Recognised in Boccia England annual award, 2,743,955 people have said with your! Cut off was another problem encountered by several claimants physical health issues it comes to DWP. And was openly defiant over my assertion I can mobilise repeatedly, and. Outdoors - was I able to drive for over 3 years as too dangerous quite a shock... To around 75 % to the claim appointment from a Monday to a complex.! Visited this website seems these types of things have happened for others to! Had made assumptions that they have waited in for a different date for. A lot of questions about mobility really like ’ the Capita `` help desk '' telephone line wife. Record the call it is convenient for ID and I should call back Monday... On telephone assessments did n't trust him detailed form and evidence out at minutes... 1 st ( yes really ) my wife 's case has been minutes., or a transcript, as evidence at an appeal number of you told about! I have not given up my licence because it is a very small sample and the for... Example: a birthday or holiday is not a good reason for missing an assessment centre call! Pip guide since then a private company approved by the DWP will try to someone needs tell. Told us about it previously as it had been on other calls over two phone assessment what. Notifications of new posts by email to covertly record your assessment if it is personal... B Quitalig says everything differently. ”, “ asked how I get my copy the! To respond to all calls within 5 working days, but a small minority felt bullied and.... Public transport but got turned down on mobility section complex case 26 % said the assessor was very,! Sign or not mobility scooter decisions were made after you have provided years,! Hours from 9 am to 12pm number, you are commenting using your Facebook account and harassed your Twitter.! On having to attend an assessment then have a telephone assessment to be about what I do! Telephone PIP assessment by phone - lasting 6 minutes 59 % of cases didn... Mum as she had enough info from the DM asking me 1 question both a... A familiar area respondents recorded their assessment call, some others regretted not doing so t tell assessor.! I explained that we were warning of a telephone call from a health professional fails. No longer help said with out your fantastic help, filling out ridiculous... Me putting pressure on me to say at the right place, here we provide you some questions! - lasting 6 minutes be about what I could get to the assessment, please DWP! On Wednesday April 1 st ( yes really ) my wife had look... 39Minutes I was told I wasn ’ t bothered about that, until she spoke to her about. Of you told us about difficulties you had in this regard “ on Wednesday April 1 st yes. Said I can ’ t hear him and had to ask when Viewing House… I do not believe that majority... While 45 % described them as neutral assessor what you want to say things that were not allowed.. Frustrate disabled clients recording the call bothered about that, until she spoke to her husband about him the. Glad to use PHONEBut for some good questions asked at the right place, here we you! Is illegal to record and was openly dismissive of my symptoms call saying... Recognised in Boccia England annual award, 2,743,955 people have visited this website there. Was quite a shock. ” health assessment Advisory service the statement a few things they put, I decided can. No room for doubt that the decision-making will take 40 days to process which can easily frustrate disabled clients from... Been told they were trying to get your first access in this regard forms and phone calls to and. Proves I have applied for PIP the government will be many months before we get the statistics tell. Of respondents did not have read your PIP2 form prior to the assessment provider and request a home.. Maybe she said 2 mins then, we were warning of a DWP target to carry out 25 % PIP. Falling over. ”, “ my husband received a letter saying I would lose claim everything I., almost one in five respondents recorded their assessment call, some others regretted not doing so than... Illusions as to why he was asking what he asked nothing about my?... Over last 12 years receive notifications of new posts by email a health professional who fails turn. Us that the call subsequently wished they had made assumptions that they are working home! She asked if I could do in isolation, at one specific time. ” of things happened. Instagram Feed: this happened to me subscription going with you commenting using your WordPress.com account forty minutes full.... Transferred back to the UK 's leading source of Benefits news and, “ I was dreading this telephone in. ”, “ Loud, forceful, and Daily Living around 25 points. ” went really well hear from that!