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Starling is a digital bank for people seeking the opportunity to enjoy a healthy financial life – we’re a “free-from” bank. Do you agree with Starling Bank's TrustScore? Starling is a fintech … By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. One topic that often comes up for Tina is delayed payments, for example if the card reader was offline when you made the payment. To provide you with the full functionality of our website. … “Starling is so people driven. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. What documents do I need to open a Starling business account? Get In Touch The Head Office Sterling Towers, 20 Marina, Lagos Island, Lagos. Starling Bank is registered in England and Wales as Starling Bank Limited (No. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. As of February 2020, Starling has more than 100,000 business banking customers. Before Starling, Jean-Luc worked in technology and customer service roles for companies such as Tesco Mobile and Cineworld. At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. It’s all sorted and in the hands of the ombudsman too little too late as ever just hope my review will hope … It would receive its banking license in 2016 and in 2017 became the first bank to issue a mobile-only current account. At the moment, most people are working remotely, a transition that we were able to make smoothly and securely, thanks to our cloud-based technology. Is Starling Bank safe? Wherever our customers are, Starling is there to support them, and it’s all … Check out what 18,995 people have written so far, and share your own experience. Do you agree with Starling Bank’s star rating? | Read 18,621-18,640 Reviews out of 18,994. Why has my card transaction been declined? Terrible bank and service on live chat and on phone and the staff can be insulting at times. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. These cookies are set by third parties. But you’ll never know everything because things are always changing so you continue to learn. This style of banking would help pave … What should I do if my card is lost or stolen? Sending a message to start a Live Chat through the Starling app or website; Calling the number on the back of your Starling card; Emailing help@starlingbank.com; Here’s how three people out of the hundreds that make up Starling customer service are working to help you. Customer support is very efficient. Starling also offers groundbreaking B2B banking and payments services and a Marketplace providing access to third party financial services providers. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. His answer? Business. Do you agree with Starling Bank’s star rating? Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Here are the numbers you need: Current accounts (Lines are open 24/7) UK: 0333 202 3330 … As well as the … Call or chat us. You’ll then have these options: Chat with us - start a live chat session Metro Bank also offers speedy 24/7 phone support but it does not have 24/7 live chat (appealing to the younger demographic). “It could be three or four days before the money actually goes out of your account and then you’ll get another notification, but that doesn’t mean you’ve been charged twice,” she says. If you have a question or concern about your bank account, you can contact customer service by: Here’s how three people out of the hundreds that make up Starling customer service are working to help you. Voice your opinion today and hear what 18995 customers have already said. Our social media community team is part of the marketing team and works with the customer service team. Internet Banking. What is the Starling business account? Report fraud by email: General help email, not fraud specific: help@starlingbank.com They also have a live chat function on their website … 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Check out what 18,995 people have written so far, and share your own experience. Sterling Onepay (Internet banking) Corporate Internet Banking; Personal. Instead, he started job hunting and was among the first to apply for customer service at Starling’s Cardiff office. Do you agree with Starling Bank's TrustScore? I’ve applied for a business account, how long does it take to open? Bear in mind, your credit score may be impacted if you go over your limit or don’t pay us when asked, and this could affect your chances of borrowing in the future. When you open an account with Starling Bank, you may be offered an overdraft subject to a full check with a Credit Reference Agency – this way we can help ensure that an overdraft is both affordable and manageable for your current situation. He studied Theatre and Performing Arts at the University of South Wales and recently considered going back into university to train as a midwife. Click here. In the last few months, Team Starling has launched all sorts of new products to support our personal and business customers and to bring added value. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Do you agree with Starling Bank's TrustScore? Terrible bank and service on live chat… Terrible bank and service on live chat and on phone and the staff can be insulting at times. “We take the customer queries seriously but we also try to have fun with every interaction,” he says. “Starling’s 24/7, 365, customer-centric philosophy has really made a difference during Covid-19. Starling bank functions as a regular current account, the only difference being that you won’t have to visit a branch physically or rely on internet banking. “Yes. Do you agree with Starling Bank’s star rating? Everyone brings different life experiences,” he says. Starling Bank is what’s called an online bank, possessing no physical branches (like Monzo) and was founded in 2014 by Anne Boden. Tina Langford came to Starling after spending several years working as a carer for the elderly. Find answers in our FAQs Type your question here Emergency contacts How do I report fraud on my account? Check out what 18,994 people have written so far, and share your own experience. Download the app to apply for a Starling Bank account in minutes. He was accepted onto the course at Swansea University but couldn’t afford the fees. Starling Bank is registered in England and Wales as Starling Bank Limited (No. There are no Starling bank branches. You can use the in-app live chat for queries and questions, or the Live Chat feature on their website. Starling Bank is transforming British banking and challenging the high-street giants as the first mobile-only bank to offer UK current accounts. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. | Read 18,361-18,380 Reviews out of 18,994. But, their customer support teams are available 24/7. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. It is vital that our customers can reach us at any time, day or night. How do I activate and differentiate the Connected card? It was this attitude of challenging herself that led her to Starling, which she joined in November 2019. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. When you sign up, you get a current account, a debit card and an app that’s all about helping you understand where your money goes, budget and save. From the moment lockdown was announced, we were prepared for the challenges working remotely would bring,” says Jean-Luc. I’ve found the customer support relatively fast and useful, though you will have to wait a bit that’s no different to any bank. Through social media, customers can find out about: Arvind Nair heads up the customer service social media community team, all trained in answering customer questions or concerns posted on Twitter, Facebook, Instagram or LinkedIn. Do you agree with Starling Bank's TrustScore? No one was left behind and that’s what really brings a sense of pride in the job. Why is there a temporary payment limit on a new payee I have created? Starling Bank Limited; Starling Bank Limited. You can reach Starling anytime, literally within minutes (see customer service section below)! Everything is built around customer experience and support.”, ‘Are you a real bank?’ is one of the questions he’s asked most often. That’s why in 2017 we signed the Women in Finance Charter. His favourite thing about Starling customers? You can speak to a human being - not a bot - any time of the day or night. Contact Us Get in touch with us Have a complaint? | Read 18,441-18,460 Reviews out of 18,995. Sterling Bank Plc is a full service national commercial bank in Nigeria. At Sterling Bank, our customers are our number one priority. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. The company also offers a specific teen version for UK residents aged 16-17 to help teenagers set up their first account and learn about managing money. In this article, we outline the ways we’re here to support all our customers, both individuals and businesses. Starling is a leading digital bank, founded in 2014 and voted Best British Bank in 2018 and 2019 and Best Business Banking Provider in 2019. The Starling Bank app is great if you are looking to try one of the best British platforms for online banking. 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