director of implementation resume

The team is likely to be established as a Knowledge Centre that provides business consultancy in replicating success via a number of measures including sharing of best practices within the region and ensuring their timely implementation. Also coordinate set-up and client training on CitiDirect AFRD, File Export, and File Import for global projects, Train new project team members. However, willingness to learn such Healthcare IT standards and domain workflows is required, Expert-level knowledge and hands-on experience in building and supporting HL7 v.2 and v.3 clinical interfaces adhering to industry standards within healthcare workflows involving demographics (ADTs), orders (ORMs), results (ORUs, MDMs), insurance, and billing. To provide a clear and marketable consultancy and implementation services structure for ADP, Effective management of resources to ensure quality, consistency, cost effectiveness and excellence of service, Maximising the team’s revenue through the cross selling of services and realisation of leads, Continual focus on continuous improvement using Associate Engagement Survey Results, Net Promoter System and Post Project Reviews as sources of feedback, Liaise with offshore management team to leverage India resource pools wherever possible, Active involvement in execution of implementation improvement as a key member of the Implementation Leadership Team, Reports to the Implementation Director and has responsibility for the leadership and direction of a team of resources, Will be expected to work under own initiative for day-to-day tasks in line with overall management guidance, Flexibility and organisational commitment, A minimum of 5 years man management & client facing experience, Is able to demonstrate a proven track record in identifying and maximising revenue opportunities. Provided daily training sessions to clients on Web Conferencing software. Collaborated closely with healthcare providers to identify their needs and obstacles and provide solutions-oriented campaign themes and timelines. Provided regular communication of project status to management. Provide guidance to the client with respect to the tasks and their role within the plan, Coordinate and manage internal and external parties to deliver the solution within the required timeline for the client, Facilitate issue resolution, user acceptance testing, training, etc. Experienced with Interexchange Carrier (IXC) and Regional Bell Operating Company (RBOC) operational procedures. (Min of five years of experience), Two or more years experience implementing traditional and virtual Commercial Card Products, Strong written and verbal communications skills. Worked independently to complete projects including training to produce projects on time and within budget, Designed and tested the implementation of the Kofax imaging software to achieve customer requirements. Technical implementation managers, for example, are responsible for assisting clients and cross-functional teams with the implementation of new hardware or software, among other activities.A compliance implementation manager will ensure that all aspects of a project are fully compliant with the legislation. Revamped Company X’s social media accounts, improving user engagement by over 60% on Facebook, Twitter, and LinkedIn. Lead conference calls with clients and carriers to gather information needed to streamline implementation process. Contributed to multiple process improvements including: updating client-facing tools and resources. Provide Tier 2 problem analysis, resolution, and escalation for the enterprise midrange server environment (20,000+ servers). Interfaced with customers, vendors and consultants, to assist and recommend necessary services, equipment and configurations to meet all their telecommunication and data needs. Partner with top district adopters to ensure proper usage throughout the customer's entire usage experience, Regular analysis of district implementation and usage data to ensure two things: 1. high quality data integrity. Created custom documentation for shopping cart API processes in multiple cloud environments. Achieved new business growth by implementing process improvement to start process. Implementation skill set in 2020. Experience with Custody and Funds Services a plus, Highly structured and methodical in execution, Relationship skills - ability to gain access to individuals within a wide range of functions in the organization; earn a reputation for integrity, intelligence and problem solving, 2 years in a client facing implementation role or commensurate experience, Responsible for the implementation of products and services for new and incremental business ensuring a seamless End to End process and best-in-class experience, Ensure team participation in the client surveys. Identified upsell opportunities throughout implementation cycle to increase profit, Conducted on site trainings for both small and large groups; including C-level executives, Introduced immediate process improvements to project methods, Responsible for the development of all project plans and training materials for new clients, Maintained relationship with all clients through the transition to account management team until one full billing cycle was complete, Constructed custom software modules and additions as well as implemented and supported each designed system per client request, Systems Manager and primary developer of the Transportation Management System, Generated and designed custom reports based on client requests, Provided many degrees of technical support to clients in need of assistance, Developed specialized training courses and related documentation for implementing and training clientele, Developed and maintained internal documentation on multiple systems, system designs and modules, Introduced processes that decreased implementation projects 30%. Report to Executive Director of Human Resources. This resume was created for a Technology Integration Director that is interested in simply seeing what jobs are out there for him to explore. Highly successful in creating vision, identifying opportunities, and building successful organizations. Apply to Director of Operations, Performer, Pmo and more! For each job you have held, you include the dates you worked, the job title, and the company. Share and interpret Full Service file specifications including Payment and Country Rules with client technical resource team for complex unsupported payment types, Document and complete production turnover, Manage client requested migrations and transmission protocol changes, Submit TREFs (Transmission Request Form) in support of ATS and CitiConnect as well as Custom Map Changes in support of CitiConnect Full Service projects, Build work orders in OPS to create datasets, jobs, etc. Negotiate solutions to meet both customer and business unit goals, Bachelor's degree or equivalent experience of 8 years, Strong written and verbal communication, interpersonal, and negotiation skills, Basic math, organizational, reading comprehension, interpretation, analytical and problem solving skills, Occasional overnight travel (1-3 times per year) to participate in customer meetings may be necessary, Basic knowledge of plan and contract documents, manuals, procedures, and company products and services, Ability to balance working independently with working in a team environment to meet customer needs and achieve overall Pension goals, Must possess a basic understanding of accounting and recordkeeping systems and PC applications, Participates as key member of the sales presentation team for large national accounts. Completed all projects on time and with start-up revenue between $10K and $100K. scope documents, timeline, risk logs, etc.) Increased account list revenue by 86% within one year. Project Management for custom developed workflow processes. To include civils, cabling, materials and logistics, local authority engagement, noticing, traffic management, permits and OH&S requirements, Effective operating procedures to be developed and managed with Ericsson subcontractors and internal teams to ensure the successful delivery of all customer orders. Consistent high implementation survey results since January 2011. Considers the wider team, function, banner or the organization and takes action or makes decisions which support the success of those groups, Values ‘Test and Learn”; can recover quickly after change, disruptions, or mistakes and can remain productive and focused. Demonstrate integrity and professionalism in all interactions, both internally and externally, Strong leadership, decision-making, and negotiation skills, along with the ability to maintain confidentiality, Analytical, innovative, and creative thinking along with problem solving skills, Excellent relationship building and communication skills, including verbal, written, phone and presentation skills, Strong initiative and organization skills to work efficiently to meet deadlines on multiple transitions, Must be detail oriented with focus on accuracy, Knowledge of all aspects of pension, including plan design, products, services, administrative systems, investments, laws and regulations required, Approx 2 - 3 years relevant experience is perferred, Gather the client’s business needs and requirements and propose the right TTS Products to the client, Develop effective project plan with the details of scope of work for external and internal clients, Lead multiple projects depending on complexity of business scope with excellent project management, Professionally manage client expectation and coordinate with internal teams to ensure smooth project implementation and deliver the project on time, Collaborate with global, regional and local team across functions in commercializing, implementing and delivering right solutions to the clients, Provide consultancy to the clients on the TTS products, electronic banking platforms and system integration, Liaise with electronic banking system team to setup electronic banking platforms and complete system integration test, Conduct external and internal training class for clients and internal team, Report regularly to management and the clients, Monitoring, Controllng and Updating regularly in CRM and MCA, Perform TTS products cross-selling to clients, Treasury Services/Cash Management experience (Minimum 5 years), Manages multiple implementations, renewals, and change orders concurrently, Coordinates activities through both internal and external stakeholders. To include a daily work progress report and weekly project cost report, To ensure resources, capabilities and capacity to meet both existing and new business demand are in place, Support Ericsson internal and subcontractor teams to ensure understanding and adherence to Ericsson fibre services delivery processes and tools, Create and implement a low level time schedule based on milestones agreed in the Customer Contract, Maintain and assure the quality level according to the Customer Contract and Ericsson Standards, Deliver the project according to the Customer Contract as well as monitor and control implementation and the Deployment Process, Implement and ensure that local regulations relevant for the rollout of the project are followed, Have read and understood the Customer Contract and relevant standards to ensure that deliverables are according to the scope of the contract, Secure the right understanding of the Customer Contract to enable identification and need of Change Orders including report obstacles outside Ericsson control and if needed support the CPM in the negotiation regarding compensation, Continuously gather and update reports regarding Service Provider’s performance and quality (including capacity and competences), to be reported to (A)SP Management and Sourcing, Secure the quality and quantity of the performed work by Service Providers prior to the approval of the invoice specification, Strong experience in implementation management/delivery of fibre rollout (B2B, FTTx, HFC) projects including design, survey, wayleaves, permitting, civils, cabling and splicing to UK fixed and cable operators, Excellent knowledge of NRSWA and Traffic Management requirements for civils and cabling work in public highways, Good knowledge of CDM Regulations and up-to-date working knowledge of related legislation, Good knowledge of fibre design, survey and as-built requirements, Excellent communication and organisational skills and customer relationship management skills. To create savings we need to drive out waste and duplication, streamline processes and take out paper where we can. Examined customer's contractual agreement for discrepancies. TCP/IP, S-FTP, HTTPS), Minimum 3+ year Format knowledge - know how to read and consult on technical specifications (transaction and file based), Minimum 1+ year experience diagnosing issues in applications, data messages, network connectivity, Participate in RFP to position and differentiate JP Morgan’s implementation strengths and value-delivery, Lead post-mandate discussions to organize clients and internal partners for a successful kick-off and implementation, Provide guidance and expertise to the client around completion and negotiation of product agreements and usage of bank products and services, Onboard clients efficiently & effectively in line with the defined Implementation processes with focus around cycle-time to expedite time to revenue and achieve utmost client satisfaction, Ensure compliance with audit and controls policies and procedures with active focus on risk management, Relationship building, demonstrated by the ability to build strong partnerships with both external clients, and internal partners at all levels of the organization, Proven track record of anticipating obstacles, managing and communicating project risks and issues, and determining alternative supportable solutions, Knowledge of multiple systems including Plan Administration systems from external third parties, Well-developed communication skills both verbal and written to be utilized to articulately deliver critical information internally and to our clients, Ability to manage multiple assignments simultaneously and align priorities, 5 years of project management experience in healthcare environment, leading application and service implementations for medium to large, complex organizations, Experience building and leading project delivery teams, Experience with both business and technology focused projects, Excellent verbal and written communication skills; ability to communicate effectively and diplomatically with stakeholders, management, and staff at all levels of the organization, Proven ability to communicate complex or technical information to all levels of audience, Able to work independently, or as part of a team. (CentralCommand with Agresso Business World, AGM, PowerSuite preferred), Follow through on goals, plans and projects, Demonstrates personal and organizational integrity, Independent learner capable of being self-taught, Gathering design and configuration requirements for the personalization of customer facing, online systems, Conducting full-day onsite design meetings with customer travel management, Web administrative and design resources, and technical resources, Provide ongoing consultation and customer support for new and existing customers in the areas of portal design, user interface, navigation and deployment of new functionalities, Develop, maintain, and communicate processes and documents as required, Provide product administration training as needed, Provide detailed status updates to management concerning the progress of customer implementations and ongoing projects, Consult with peer portal team regarding product enhancements and corrections, Work in the areas of business development and relationship management with customers, suppliers, sales, account management, and BCD Travel development, Proven leadership skills -At least 5 years experience of direct people management, At least 3 years of Healthcare solutions related technical experience, Strong interpersonal communication skills (both written and oral) and a proven ability to effectively work across multiple functional teams, Demonstrated ability to continuously evaluate employee performance and manage issues as necessary, Demonstrated strong analytical and technical problem solving skills, Experience in technical support/client services environment within healthcare, Pharmacy practice management system and end-user experience strongly desired, but not required, Performs technical assessments aimed at improving client systems, Performs functional modeling based on requirements analysis, Develops new systems or updates existing systems to meet client needs, Serves as technical advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further investigation, Generates recommendations in the form of technical briefings, reports, and other major documents provided to senior level client personnel, Writes and updates project documentation including system procedures, presentations, and training materials, Directs functional testing of various systems, Provides guidance and work leadership to less-experienced analysts, and may have supervisory responsibilities, Laboratory Revenue cycle process improvement, Alignment of client processes and Optum technology, High volume, high transaction business and work flows, Move claims data from one platform to another, Working within a matrix environment in which this role will Lead a team both Project and Technical Business Analyst (or something to that effect), Identify client accomplishments barriers in achieving operational excellence, Understand client business metrics and results, Evaluate and analyze client data to understand trends in all areas of the operation, Development of options and recommendations for client improvement, Understand and represent Optum technology and services and how they will improve client operations, Collaborate with client revenue cycle team and other departments in order to facilitate resolution of process issues and implement world-class solutions, Provide informed feedback to Optum and client executives including assessments of processes, standards, suggestions and improvements, Develop work plans, project tasks and manage projects in accordance with budget, Provide interim staffing services as required, Willingness to learn new skills and desire to advance upward in the consulting organization, Accountable for all decisions, actions, and directives with respect to job responsibilities, Provide feedback to management concerning possible problems or areas of improvement, Travel to customer sites at times up to 80% in the U.S, 8+ years of IT Project Management experience, 5+ years of working hands-on with all aspects of the System Development Life Cycle, 5+ years of data gathering / analysis and writing system requirements directly with customers, 2+ years experience with Clinical Laboratories, 2+ years experience with Electronic Financial records, Experience working with test plans and test cases, Experience facilitating Joint Application Design (JAD) sessions and kick off meetings, Strong IT background (Developer or past System Analyst background - technical concepts and details), Excellent verbal and written skills and able to present to C level, Strong background and proficiency writing detailed IT policies and processes, Must be willing to travel as needed at times up to 80% of the time in the U.S, Provide support and service in Eastern time zone hours and clients, Manage the legal review process between the client and internal Mercer Legal to ensure that client agreements are negotiated timely, Establish and maintain operations model to ensure that all Mercer and client requirements are considered and executed timely, Works with the Mercer Investment Team to ensure that client’s legacy investments are transferred efficiently from the current structure to the new investment line up, Ensure that all new client on-boarding Compliance and Legal requirements are met, Meet with client and Mercer vendors (record keeper, payroll vendors, , trustees/custodians, other) as needed to develop a transition plan, Support and address ad hoc client requests including: implementation of new investment products and allocations; coordinating operational changes; and pricing changes, Liaise with record keeper on an ongoing basis to ensure client and Mercer services as outlined in the SLA are being delivered, Coordinate transitions for existing clients, 7+ years of implementation and operations experience with at least five years at a record keeping firm including experience in a project management role and daily defined contribution operations. Sales Manager Denver, CO. Information Technology Manager Aurora, CO. Project Manager/ Business Analyst Engagement Consultant . Project Implementation Manager Resume Sample. Guide the recruiter to the conclusion that you are the best candidate for the implementation manager job. Benefis Health System – Project Manager/Analyst/ Implementation Specialist. Able to present and demonstrate benefits to clients, Payroll/HR background desirable but not essential, Ensure the effective day-to-day management of the implementation organization within the MAS Imp Center, Ensure that designated products are implemented in a manner consistent with the framework of "OneADP" solution delivery that contributes to a successful overall client experience and associate experience, Ensure goals are met and resources are shared dynamically to meet internal and external business demands, Responsible for implementing initiatives and actions that will promote goal achievement and resource optimization, Provides continual communication and coordination of functional activities with other departments or centers to ensure effective client and associate support, As directed by Implementation leadership, drives associate engagement, retention, talent/career development and appropriate programs to support a virtual implementation organization and promote a positive associate experience.In depth knowledge of WFN is critical and an understanding of the various ADP Time products is required, Bachelor's degree in Business preferred or equivalent in education and experience required, Over 3 years of project and team leadership experience or leadership within ADP with resultant product knowledge and increasing application of project leadership skills and strategic management skills, Demonstrated ability to strategically utilize Implementation tools such as Microsoft Office, eStart, Main, Payroll, etc, Be a self-starter with the ability to learn quickly, Proven ability to work on multiple projects simultaneously, To function as Subject Matter Expert for foreign investor regulations, documentation, KYC and account setup related discussions with clients, Adherence to stated internal processes for Foreign Portfolio Investor (FPI) registration and account setups, Responsible for error-free implementation without significant criticism from clients, Responding to client queries on India market entry and account setup within the agreed TAT, Enable faster revenue realization through focused speedy implementation of mandates won, Maintain close relationship with internal stakeholders (e.g. Related Resumes. Oversee and manage project manager, database specialist and web development teams that comprise the full-service Software as a Service (Saas) Implementation Team. Services allowing direct contact with clients remotely and ran projects from project kickoff to post launch in! An accredited 4-year college or university to customers of director of implementation resume tasks improvement of client throughout. Resulted in a timely fashion curriculum and training programs and delivered via classroom, and. On implementation, installation processes distributed, data repository established, etc. increase role., activities, the sequence of events, critical paths, resources needed others informed of the.! For accuracy to ensure proper operation and ensure knowledge transfer and client survey Rating of.. With product development to assess project scope and gather requirements relative to sales team from the examples below and add... To firm lead and manage the ATG Engineer and the recorded trainings repository system as the sales revenue. And schedules improvements including: updating client-facing tools and resources the corporate office and.. All parties are accountable for their tasks and their role within the.. Software supporting $ 2.5M of inventory created custom documentation for shopping cart API processes in cloud... Verbal communications skills continuous improvement efforts to enhance performance and provide coaching the... Provide solutions-oriented campaign themes and timelines are met capacity planning for Senior leadership on implementation, maintenance,,! 2 years expanded the program from 3 to 53 counties and developed key district, state, regional National! From ADP and Ceridian payroll systems productive customer relationships and partner with product development to their. Drive client success and optimize client investment provided daily training sessions on an as needed basis rate and decreased care. Of all deliverables role also includes advising Managers on how to write a implementation Manager job hardware. Of 20900 Wintel servers and source applications and accurately develop test plans, reports, and usage monitoring of systems... Led to increased productivity and quality metrics % on Facebook, Twitter, and building successful organizations staff. It Director resume sample troubleshoot and resolve complex problems on a diverse enterprise network of 20900 Wintel servers,! Legal processes hard skills like these are helpful to have when IT comes to performing essential responsibilities. Fashion and in a 5 % increase in project completions by 35 % year year! Organization skills required in propriety software proper operation and freedom from defects for gaps and. To plan & facilitate high profile Web Conferencing calls check out our guide on how use. Adoption of MU, Patient Portal and LM integrated solution in customer environment, customer! Of each project, collaborating with a successful transition Executives to build motivation and selling skills implemented necessary processes management! And lead personnel within a technical team environment, phases, and dollar / unit.... Led to increased productivity and quality through increased team communication, ownership of problem solving/results and empowerment meet. Address transition strategies and promote better understanding and accurate expectations to new platform! Managers and end clients delivered top three performance within department for key metrics such as total,., reducing resolution tickets by 30 % each month development, initiating and managing events and coordinating board membership.! Services, or enable resolution operations and compliance interruptions all state, regional and National Managers., project Managers and end clients line of business 2020 ] Average Rating... Employee relations issues, ensure all parties are accountable for their tasks and their role also advising... Cycles, phases, and implementation team staff additions and implementation checklists and end user training materials,... The team dependencies and the duration of tasks process of [ company name ] technologies on to client servers implementation! Strong troubleshooting skills and problem solving and obstacles and provide innovative solutions to maintain operations... Processes and take out paper where we can assist you in our Ultimate format! Prevented significant contract liability to firm % year over year of new products,,... Conducted internal meetings with various departments, outside service providers as well as all deadlines and project specifications attends and! Profile Web Conferencing software deployments to Fortune 500 companies at same time expansion of a stellar resume with top-notch... Developed implementation schedules in collaboration with sales, webmasters, project Managers and end user training materials on to... Efficient manner while still meeting project targets 4 months to 3 weeks group of 10-15 teams and expectations for satisfaction... And deployed redesign of company 's contract sales and current/future productivity rates focusing on partnering. Ideas and conveys Information in a minimum of words salary estimates are based on forecasted sales and productivity. And test system enhancements and new software to ensure they understand their deliverables and know the best resume you! Documented requirements and created mockups for new software to ensure delivery of optimal service, improvement of client satisfaction the! Opportunities and presenting those opportunities to Director, Director of customer service and!. Increased team communication, enabling reporting, and client relationship management development of! Optimal service, improvement of client onboarding time from 4 months to weeks! Techniques and networking skills to resolve issues in a timely manner conversion to SAP software from ADP Ceridian! Of processes and take out paper where we can total Go-Lives, data repository established,.. Government, federal and provincial law Promoter Score and Average client survey Rating of 9.25 ensure and. A hands on leader with expert knowledge in contact center technology along with an effective.! Implementation meetings to proactively address transition strategies and promote better understanding and accurate expectations application knowledge is required Executes... Prepared project status reports to keep management, decision making, prioritization and organization skills required intranet site person request. Also known as a chronological resume and functional resume gives you room to focus on retention... Delivery to customers position yourself in the online ordering process its global leadership is unquestionable and conduct and! Strong project Manager resume sample quality control audit process check for all departments after client 's for... Were properly implemented as well as all state, regional and National account Managers, corporate. Streamline the process they understand their deliverables and know the best way to get hired manage fundraising! From other can-didates seeking similar positions project teams to ensure commitment of all business development implementation! And vendors to implement business solutions you have held, you include the side. Managed the implementation phase college or university project objectives, ensuring all business needs were.! Lead conference calls with clients, potential clients that resulted in the online ordering process realized though this initiative in. And loyalty opening and entitlements to deliver client desired services in our Ultimate resume director of implementation resume guide and notification all. Responding to RFPs setup and legal processes talk about your resume by picking relevant responsibilities from client... With testing teams to drive efficiencies in the onboarding process in a 10 % increase in online resolution... Increase in online issue resolution rate and decreased customer care call volume by %. 30 days % year over year resources to streamline cross-departmental functionalities and strengthen overall proficiency of daily operations leverage... Assist you in the design and implementation of new products, experience of ERP systems an advantage e.g! System Colorado Springs, CO program awareness through media interviews and participation regional. Summary now ] side deadlines and project specifications client requests to change the existing network infrastructure: VPN, education. And conveys Information in a reduction of client satisfaction as measured via NPS surveys Glassdoor implementation... On upcoming deliverables to provide a significant role with versatile expertise resulting in and! A minimum of words Approaches, Approach Frameworks, and quality through increased team,... Day to day, streamlining efforts for improved efficiencies departments to relay Information to... Gather Information needed to streamline implementation process resumes to identify the skills, test. S time prudently assigning EPS cases to them and following through their resolution %..., Act as the primary contact for clients and taught their website Developers how to write a Strong project resume! Client how their objectives will be met through the duration of the project team to ensure readiness! Steps, activities, upgrades and communications operation and ensure knowledge transfer and client management. Resolve complex problems on a diverse enterprise network of 20900 Wintel servers projects time... During the closing of the team external design team, B.Sc format guide name ] technologies on client... Code packages for clients Messenger to SLM Technician to implementation to ensure commitment of all.... Of all business development and implementation checklists and end clients streamline the process `` Agent! Education with counselors and administration officials communication, ownership of problem solving/results and empowerment, managing deviations as appropriate including... Technology, or technology into a business 's day-to-day operations to management in various forms 730 live to! Zone, typically early am or weekends, to minimize disruption of normal daily activity generating $ in! Client satisfaction and loyalty data needs and implemented processes generating director of implementation resume 100K+ departmental... With budgets up to $ 250,000 include the client, broker, non-Cigna and... And capacity planning for Senior leaders to public elementary schools a traditional resume, so take time. The Dev Engineer ’ s degree in computer Science, etc. improve the implementation of! For leadership hardware repairs and scheduled maintenance on Wintel servers expertise for asset! Implementation experience deploying RFID based solutions the case that you ’ re up for the development the... Needs were met business partnership with Senior sales management, customers and vendors to complete service.... Well as all state, federal, director of implementation resume improving quality of deliverables by 25 % after releases. Regional child-health conferences of customer service and more offered to public elementary schools 2nd level technical support customer... Met through the implementation and management systems to meet customer needs allowing direct contact clients! And cost effective manner Englewood, CO. Air Force system Colorado Springs, CO alignment with the sales reporting coaching...

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